Política de envío
Shipping Policy
Thank you for shopping with Lentilux.
This Shipping Policy applies to all orders placed through our online store.
1. Processing Times
All orders are processed within 1–3 business days.
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Orders are not processed or shipped on weekends or holidays.
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In case of high order volume or supply delays, processing times may be extended. If this occurs, we will notify you by email.
2. Shipping Times
Because we ship directly from our fulfillment partners, delivery times may vary depending on your country.
Estimated delivery times:
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Spain & Portugal: 7–12 business days
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Rest of Europe: 7–15 business days
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United Kingdom: 6–12 business days
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United States & Canada: 6–15 business days
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Latin America: 10–25 business days
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Australia & New Zealand: 7–15 business days
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Asia: 8–15 business days
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Rest of the world: 10–30 business days
Delivery estimates are not guarantees, but we always work to ensure your order arrives as quickly as possible.
3. Shipping Costs
Shipping costs are calculated at checkout and depend on your location and the items ordered.
From time to time, we may offer free shipping promotions.
4. Order Tracking
All orders include tracking.
Once your order has been shipped, you will receive an email with a tracking number and a link to follow your shipment in real time.
Tracking information may take 1–4 business days to update.
5. Incorrect Address or Delivery Issues
Please ensure all shipping details are correct at checkout.
We are not responsible for delays or lost shipments caused by:
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incorrect or incomplete addresses,
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unclaimed packages,
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refused deliveries.
If a package is returned due to an incorrect address, additional shipping fees may apply to resend it.
6. Customs, Duties & Taxes (International Orders)
Your order may be subject to import taxes, customs duties, and fees applied by your country’s customs office.
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These charges are the customer’s responsibility.
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Customs policies vary by country; please contact your local customs office for more information.
We are not responsible for delays caused by customs.
7. Lost, Stolen, or Delayed Packages
If your tracking number shows that your package is delivered but you have not received it:
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Please check with neighbors, household members, or your local post office.
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If still unresolved, contact us at info.lentilux@gmail.com and we will assist you.
We are not liable for packages marked as delivered by the carrier, but we will always do our best to help find a solution.
8. Damaged or Defective Items
If your order arrives damaged or defective:
📧 Contact us immediately at info.lentilux@gmail.com with photos of the damaged item and packaging.
We will send a replacement or provide a solution according to our Return Policy.
9. Return Address (for approved returns only)
Approved returns must be sent to:
Paseo de Lisboa 25, Fuenlabrada, Madrid, Spain
Packages sent to this address without prior approval will not be accepted.
10. Contact Us
If you have any questions about shipping, please contact us at:
📧 info.lentilux@gmail.com