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Contact Us

We’re here to help.
If you have any questions about your order, our products, or anything else, feel free to reach out to us. We aim to respond within 24–48 hours on business days.

📧 Email Support

For general inquiries, order questions, or product issues:
info.lentilux@gmail.com

This is the fastest and most efficient way to contact us.

📦 Returns & Exchanges

If your return has been approved (see our Return Policy), please send your package to:

Lentilux
Paseo de Lisboa 25, Fuenlabrada, Madrid, Spain

Please do not send returns without contacting us first. Unauthorized returns cannot be processed.

🌍 Customer Support Hours

We operate Monday to Friday:
09:00 – 18:00 (CET)

Messages received during weekends or holidays will be answered the next business day.

💬 Before contacting us, you may want to check:

  • Shipping Policy — delivery times & tracking

  • Return Policy — how to request a return

  • FAQ — answers to common questions (we can create this for you)

We’re here for you

Your satisfaction means everything to us.
If something didn’t go as expected, just let us know—we’ll do our best to make it right.